Cancellation and refund policy

Cancel a renewal

You may cancel future renewals through the Lemon Squeezy customer portal or by contacting support. Unless mandatory law says otherwise, cancellation takes effect at the end of the paid period and access remains available until then.

Request a refund

Email terence@insmk.com with the email used for purchase, date and order reference. Never send your full payment-card number. Requests are handled with Lemon Squeezy, the Merchant of Record, which executes approved refunds.

Cases reviewed

• Duplicate charge or clearly incorrect amount.
• Paid service not activated within a reasonable time because of an issue attributable to Agikod.
• Lasting technical failure preventing access to the purchased service and not resolved after being reported.
• Valid exercise of a statutory withdrawal right or another mandatory right.

Service already started

The digital service may start immediately after payment confirmation. Where the customer asked for this before a statutory withdrawal period ended, consequences under applicable law may restrict that right. Mandatory customer rights always remain applicable.

What does not guarantee a refund

The absence of an AI citation, traffic, new customers or a commercial result is not by itself a service failure: Agikod guarantees none of those external outcomes. Requests are nevertheless reviewed in good faith based on the facts and applicable law.

Timing

Agikod acknowledges requests within a reasonable time. Once a refund is approved and issued by Lemon Squeezy, the time needed to appear on the payment method depends on the banking network. Mandatory statutory deadlines prevail.